Shipping Policy

Shipping Policy

Last updated: 22 October 2026

This policy sets out dispatch times, delivery estimates, rates and what happens if a parcel goes missing.

This policy applies to Guangxi Dilai Technology Co., Ltd., operator of this website. Questions can be sent to Dilaikj@outlook.com.

1. Dispatch

Orders placed before 2pm AEST on a business day ship the same day where stock allows. Later orders, weekends and public holidays ship the next business day.

2. Rates

• Standard shipping: free over $80, otherwise $9.90.
• Express shipping: $14.90, calculated at checkout.
• International: rates calculated by destination at checkout.

3. Delivery estimates

• Australia standard: 3-6 business days.
• Australia express: 1-2 business days.
• New Zealand: 4-8 business days.
• Rest of world: 7-14 business days, subject to customs clearance.

4. Tracking

A tracking link is emailed when your parcel leaves the warehouse. If tracking has not updated in 3 business days, contact us and we will investigate with the carrier.

5. Duties and taxes

International orders may attract duties or taxes levied by the destination country, payable by the recipient.

6. Lost or damaged parcels

Notify us within 14 days of the expected delivery date. We open a carrier investigation and, where a claim is accepted, replace or refund the order.

7. Incorrect address

Please check your address at checkout. If a parcel is returned as undeliverable we will contact you; additional shipping may apply.

8. Contact

Guangxi Dilai Technology Co., Ltd., Fulfilment
Guangxi, China
Dilaikj@outlook.com